Sprout Parent Perks Limited – Terms and conditions

  1. Introduction
    1. This page (together with the documents referred to on it) tells you the terms and conditions on which we supply Sprout memberships, and you become a member of Sprout. Please read these terms and conditions carefully and make sure that you understand them, before ordering a membership from our site. You should understand that by ordering a membership, you agree to be bound by these terms and conditions.
    2. You should print a copy of these terms and conditions for future reference.
    3. We will use your personal data in the provision of your Membership to you, in accordance with our privacy policy. Please ensure that you read and understand our privacy policy.
    4. Please understand that if you refuse to accept these terms and conditions you will not be able to activate your Membership.
    5. We reserve the right to amend these terms and conditions at any time by giving you notice by posting the amended terms and conditions on our site. However, please note that you will be subject to the terms and conditions in force at the time that you ordered a membership from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
    6. Purpose of the processing and the legal basis for the processing

For us to fulfil our contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. There are a couple of legal bases for the processing of such personally identifiable information. If you sign up on our website or one of our landing pages, then personal information is processed on the basis that we have a legitimate interest in doing so. For marketing communications, if you are an existing member we use the legitimate interest legal basis to provide marketing communications. However, you will always have the option of unsubscribing from these emails. If you are a new customer, you will be required to provide consent by checking an ‘opt in’ box. If you provide this consent, you will always have the option to unsubscribe from marketing. If you do not provide this consent you will only receive transactional emails and emails that you are required to be made aware of (e.g. updates to terms, privacy policy etc). In other cases we will be processing your personal information using the lawful basis of fulfilling a contract with the third-party benefit provider or the employer.

    1. We have a legitimate interest in further processing the information which is provided you at the point of sale for marketing purposes. We may also use your information for other specific legitimate purposes such as:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have either explicitly consented to or we believe you have a legitimate interest in.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties, to use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email or post.

  1. Information about us
    1. The Memberships are operated by Sprout Parent Perks Limited, a company registered in England and Wales under Company number 12142331 and with its registered office at The Oast, New Road, East Malling, Kent, ME19 6BJ , United Kingdom.
  1. Your status
    1. By placing an order for a membership through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 16 years old.
    2. We can only deal with the member about a membership so any contact with us regarding the membership should only be made by the member.
  2. How the contract between you and us is formed
    1. The contract between us will only be formed when you accept the terms and conditions of the membership. This acceptance confirms you agree to go ahead with the service.
  3. Term
    1. Please note your membership is valid for 18 months from the point of joining. You will only qualify for a membership if you are between pregnancy and your baby’s first birthday.
    2. You are required to inform us if you change your correspondence address (both email and postal) by updating your details via the ‘My Account’ section.
  4. Consumer rights
    1. The 14-day cooling-off period starts the day after you agree to go ahead with the service. From time to time certain promotions may have different requirements regarding the cancellation period.
    2. To cancel your membership, please submit an enquiry via the contact page at www.getsprout.co.uk within 14 days of proof of purchase. Upon cancellation, you will receive a confirmation email; it is recommended that this is kept for your own personal records.
    3. If you cancel your membership within the cooling off period, you will be entitled to a full refund of your membership. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period.
    4. Emails may be used for training & quality purposes. Should you wish to have a copy of the email recording provided to you then we would be able to accommodate this as part of a Subject Access Request. Please contact hello@getsprout.co.uk with the date and approximate time of the email and the email address from which the email was made. Once we receive the details we need, we will endeavour to provide the email data to you within 30 days.
    5. Should you wish to cancel your membership after the cooling off period of 14 days, please submit an enquiry via the contact us page on www.getsprout.co.uk Please be aware that due to your request being submitted outside the cooling off period, you will not be eligible for a refund but we will continue to cancel your membership anyway.
  5. Price and payment
    1. The price of the membership will be as quoted on our site from time to time, except in cases of obvious error.
    2. Prices include VAT.
    3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.
    4. Payment must be by credit or debit card, or by such other method as we may agree from time to time. We use a third party provider to process card payments and therefore do not hold any payment data. We will charge your credit or debit card when your order is placed, on the basis that you have read and understood our terms and conditions.
  6. Your membership and use with third party partners.
    1. You will receive confirmation of your membership within 48 hours of your application unless there are exceptional circumstances. Upon applying, you will be required to submit your personal details including your due date.
    2. Once your order has been accepted, you will have full access to www.getsprout.co.uk and the discount codes/offers/promotions that we advertise with our agreed brand partners. You will be required to log in using your email address and password which you submitted when joining. If upon logging in, you do not have access to Sprout’s discounts/offers/promotions, please submit an enquiry via the Contact us page on www.getsprout.co.uk
    3. All participating brands will enforce their own terms and conditions pertaining to the code provided by Sprout, for example but not limited to; discounts not redeemable in conjunction with any other offer, on sale items, gift cards, at certain times/dates of the year. Please check our site and also refer to individual discount pages for relevant terms and conditions, as other exclusions may apply.
    4. Offers advertised on our website(s) are only available to members who present a valid membership. Such offers are not available in conjunction with any other offers that participating brands may be running.
    5. The expiry date of each membership will fall 18 months after you join. Brand partners reserve the right to request evidence of a valid Sprout membership and reserve the right to refuse discounts at any time. Memberships are strictly non-transferable and can only be used by named members and with agreed brand partners as advertised on our website. Any attempted misuse of the memberships may result in confiscation. Discount codes are redeemable by Sprout members only and those found to be sharing codes/discounts or offers as advertised by Sprout will result in their membership being cancelled.
    6. We will use reasonable endeavours to update our site to show the particulars of participating brands and the terms of their availability. Participating brands may, however, be entitled to withdraw or to change the terms and conditions of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.
    7. Members will have the benefit of any additional brands which join at a later date and any increase in availability of participating brands.
    8. Any printed marketing material is intended as a guide about brands who are participating at the time of publication and, therefore, may not include all participating brands at any one time.
    9. Participating brands may check the validity of your membership
  7. Our liability
    1. Subject to clause 9.3, if we fail to comply with these terms and conditions, our liability to you will be limited to the membership fee.
    2. Subject to clause 9.3, we will not be liable for any losses that result from our failure to comply with these terms and conditions that fall into the following categories:
      1. Loss of income or revenue;
      2. Loss of business;
      3. Loss of profits; or
      4. Loss of anticipated savings.
    3. Nothing in this agreement excludes or limits our liability for:
      1. Death or personal injury caused by our negligence;
      2. Fraud or fraudulent misrepresentation;
      3. Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
      4. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
    4. Where you receive services and/or purchase products from any participating brand, any losses or liability arising out of, or in connection with, such services and/or food shall be the relevant participating brand’s liability. We accept no liability for any bad experiences or bad service at any of the participating brands. We will not become involved in any dispute between you and any brand.
    5. We do not give any warranty for any goods or services accessed through, or displayed on, our site.
  8. Written communication
    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website (s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  9. Notices
    1. All notices given by you to us must be given to The Operations Director at hello@getsprout.co.uk We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 9 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  10. Waiver
    1. Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
  11. Severability
    1. If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
  12. Third party rights
    1. A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
  13. Entire agreement
    1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.
  14. Law and jurisdiction

This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.