Sprout Parent Perks Limited – Privacy Policy

Welcome to getsprout.co.uk (the “Site”), a website operated in the United Kingdom by Sprout Parent Perks Limited (“Sprout”, “we”, “us” or “our”).

Sprout values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this Privacy Policy forms part. This policy (together with our Website Terms of Use Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this Site or using any services or features offered on this Site you are freely accepting and consenting to the practices described in this Privacy Policy, in particular:

  1. The processing of your personal data in accordance with this Privacy Policy as described in Section 3 of this Privacy Policy

If you choose to decline to have your personal data processed or transferred in accordance with this Privacy Policy you may not be able to enjoy all the services and features we provide on our website.

For the purposes of applicable laws, the data controller is Sprout Parent Perks Limited, a Company incorporated in England and Wales with company registration number 12142331, and whose registered office is located at The Oast, East Malling, Kent, ME19 6BJ, United Kingdom

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

1. Information we collect from you

1.1 Information you give to us. You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail, post or otherwise. This includes information you provide when you visit our site, subscribe to our marketing information (such as newsletters, blog updates, brand announcements), or apply for membership to Sprout and become a customer or partner with us. This information may include your name, date of birth, due date, address, telephone number, e-mail address and debit or credit card information (if you wish to apply for Customer membership) You may also submit enquiries, feedback, suggestions, ideas or other information. We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you. 

When you become a customer of Sprout, you can view your personal information in ‘My Account’. You can access ‘My Account’ directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the ‘forgotten password’ link on the register or login page and an e-mail containing your decrypted password will be sent to the e-mail address that you originally provided.

Sprout is for new and expecting parents. Membership is open to those who are between pregnancy and their baby’s first birthday. When you join Sprout you will be asked to enter your due date. Sprout uses this information to verify your membership.

1.2 Information we collect about you. With regard to each of your visits to our Site, we may automatically collect the following information:

· technical information including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

· information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any telephone number used to call our customer service number.

1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example sub-contractors in technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

2. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. 

What are cookies and how do we use them?

  • A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.
  • If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.

How to reject cookies

  • If you don’t want to receive cookies that are not strictly necessary to perform basic features of our site, you may choose to opt-out by changing your browser settings
  • Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser’s privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
  • For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

3. Use made of the information

We use information held about you in the following ways:

3.1 Information you give to us. We will use this information in relation to:

(a) Administration of our Site and performance of our contract with you: The information you give to us is necessary to enable us to (i) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) to make sure your order is fulfilled correctly; (iii) to maintain your account; (iv) accounting, billing, reporting and audit;(v) credit checking or screening (vi) authentication and identity checks (vii) credit, debit or other payment card verification and screening; (viii) debt collection; (ix) safety, security, health, training, legal and administrative purposes;

(b) Providing customer service in pursuit of our legitimate interest as a business: We ask for your contact details such as your e-mail address and telephone number and order details to enable us to answer any questions you have about using our Site; to notify you about the status of your membership, and other customer services. To provide those customer services we may use your data for statistical and market analysis; studies, research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymised for the use of it by these parties. They will not receive your name, address, email address or telephone number.

(c) Direct Marketing: In order to improve your experience with us we want to keep you up-to-date on our latest products, promotional offers and events. We will only contact you with marketing materials if you have consented to this, and only via the methods to which you have consented (e.g. electronic means (e-mail or text)/post/telephone).

We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.

Opt-out of Direct Marketing : You can at any time tell us not to send you marketing communications (i) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us; or (ii) by logging into your account and amending your preferences.

 

(d) Our service: To notify you about changes to our service.

(e) Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.

3.2 Information we collect about you. We will use this information in relation to:

(a) Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our website. This helps us to improve the service we offer you.

(b) Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.

(c) Providing customer service in pursuit of our legitimate interest as a business: The information we collect from you will (i) allow you to participate in interactive features of our service when you choose to do so; (ii) allow us to measure or understand the effectiveness of advertising we serve to you and others; and (iii) allow us to make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them if you have agreed to be contacted by us for these purposes.

(d) Security of our Site: As part of our efforts to keep our Site safe and secure.

3.3 Information we receive from other sources. We may combine the information we collect from you and the information you provide to us with information we receive from other sources. We may use this combined information for the purposes set out above (depending on the types of information we receive).

4. Disclosure of your information

4.1 We may share some data with brands or Companies that have a partnership agreement with us. We will not share personal data such as name, date of birth or contact details but may share customer journey data in order to ensure the partnership is effective and the right one for our Customers. (eg we may share with a brand how many customers are using certain offers/promotions to assess whether this offer is performing or not).

4.2 From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies and individuals are appointed as data processors or as joint controllers. We may share your information with selected third parties including:

(a) Suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

 (b) Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

 

4.3 We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.

4.4 We may disclose your personal information to other third parties:

(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) If Sprout Parent Perks Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Where we store and process your personal data

5.1 We use a third party provider to process all payment transactions. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide when you place an order for membership and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your Sprout account details such as your name, address, e-mail address and purchasing history. Each time you log into your Sprout account to update your membership if it has expired and needs renewing, apply for a new membership or purchase any products being sold by Sprout, you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Third party websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Data Retention and Destruction

We store data for as long as it is necessary to provide products and services to you and others and so long as we are legally required to do so. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services, or until any legal requirement to keep it no longer exists. When we no longer need personal data, we securely delete and destroy it.

8. Rights of Data Subjects

As a data subject and in accordance with applicable laws you have the right to the following:

· a right of access to a copy of the information comprised in their personal data;

· a right to object to processing that is likely to cause or is causing damage or distress;

· a right to prevent processing for direct marketing;

· a right to object to decisions being taken by automated means;

· a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and

· a right to claim compensation for damages caused by a breach of applicable laws.

9. Accessing and modifying your personal information

Applicable laws on data protection in the UK give you the right to access information held about you in accordance with applicable laws. We will respond to your access request within one month, in accordance with applicable laws. Subject to applicable laws, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change your personal information by sending a written request by e-mail to hello@getsprout.co.uk or by post to –

The Data Protection Officer Sprout Parent Perks Limited, The Oast, East Malling, Kent, ME19 6BJ, United Kingdom.

10. Right to erasure

Requests for the deletion or removal of your personal data, including information published or processed online, should be sent by email to hello@getsprout.co.uk or by post to –

The Data Protection Officer Sprout Parent Perks Limited, The Oast, East Malling, Kent, ME19 6BJ, United Kingdom.

11. Right to data portability

If you would like access to any personal data which you have provided to us in a machine-readable format, or if you would like your data to be transferred directly to another data controller, please direct your request by email to hello@getsprout.co.uk or by post to –

The Data Protection Officer Sprout Parent Perks Limited, The Oast, East Malling, Kent, ME19 6BJ. , United Kingdom.

12. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

13. Contact

Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email to hello@getsprout.co.uk or by post to –

The Data Protection Officer Sprout Parent Perks Limited, The Oast, East Malling, Kent, ME19 6BJ. , United Kingdom. 

14. Non-waiver

No failure to exercise and no delay on the part of Sprout Parent Perks Limited in exercising any right, remedy, power or privilege of Sprout under this Privacy Policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Sprout.

15. Law, jurisdiction and language

This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.